Q: Why is the credit union upgrading their computer system?
A: We are upgrading our computer processing system that manages savings, loans, and transactions to improve processing, staff efficiency, and enable us to offer new and enhanced service. Some of the new and enhanced services include:
- Mobile Banking
- Monthly Statements
- Member Telephone Services
Q: Will the credit union be closed for the system upgrade?
A: No, our credit unions hours of operation will not be affected by this upgrade.
Q: Will ATMs be available during the system upgrade?
A: Yes! ATMs will be available with but transaction dollar amounts may be limited.
Q: Will I have access to my funds during the system upgrade?
A: On Friday, July 31st after 5:30pm to Monday at 8am, you will have limited access to your funds using your Debit/ATM card. If you plan to travel or make significant purchases during those dates, please contact us before Friday, July 31st. Access to the automated telephone transactions and all online services will NOT be available. We suggest you access your account funds by writing a check or making the appropriate cash withdrawals prior to closing on Friday, July 31st.
Q: What if I am expecting a Direct Deposit posting or electronic payment from my account during the system upgrade?
A: The credit union will post all Direct Deposits and electronic payments received on Friday, July 31st. Any Direct Deposits or electronic payments that come in after that time will be posted on Monday, August 3rd.
Q: Will my Homebanking (online banking) User ID and Password change after the system upgrade?
A: Yes, you will have to reenroll in our new Home Banking system.
Q: How does the system upgrade affect Billpayer?
A: Your Billpayer Information will have to be set up after the system upgrade is complete.
Q: What if I have scheduled bills to be paid through Billpayer during the system upgrade?
A: Please schedule all bills to be paid by Friday, July 31st. You will not have access to Billpayer while we are upgrading our system. Any bills that were due to pay on Saturday, August 1st and Sunday August 2nd will be processed on Monday, August 3rd.
Q: Will my Personal Identification Number (PIN) for Member Telephone Service change?
A: Yes, your temporary PIN will be the last four digits of the member’s Social Security Number that is listed first on the account. You will reset your PIN the first time you access the new system. Your new PIN cannot begin with zero.
Q: How can I stay informed about the system upgrade?
A: Continue to follow our updates via email.